Multi-Location Customer Service Specialist

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.The individual selected for this role will be expected to work at stores within a 35 kilometer radius of Store #8333, located at: 1074 DEARNESS DR, LONDON, ON N6E 1N9 - Ensure high levels of customer satisfaction through excellent sales service - Assist customers in person and over the phone by determining needs and presenting appropriate products and services - Build productive trust relationships with wholesale and retail customers - Process sales transactions accurately and consistent with policies and procedures - Follow and achieve sales goa...