$24/HR- Front Desk/Reservations Manager- Venture Resorts

Job description

Essential Responsibilities: - Train, coach, and supervise all Guest Services/Reservations Agents - Assign daily duties and schedules, ensuring optimal staffing - Provide ongoing coaching and performance feedback through scheduled 1:1s and team meetings - Always foster a culture of excellent customer service - Oversee all reservation activities in Track, ensuring accurate reservation types and commission - Review and manage guest contracts, process payments, and ensure completion of all booking procedures - Utilize Track and Pulse to monitor team and individual performance - Ensure accurate processing of new, adjusted, or canceled reservations - Oversee Guest Web for payment collection and signed contract completion - Ensure reservation goals are met, and conversion rates are maximized - Manage guest complaints with professionalism, finding effective solutions to ensure satisfaction - Answer phones, assist with high call volumes, and support the team in booking reservations - Monitor and respond to voicemails, emails, leads, and online travel agent platforms in a timely manner - Ensure all communications are courteous, timely, and informative, with a focus on upselling and guest eng...