Parts Counter Associate - Heavy Equipment Dealership

Job description

Description Department: Parts Department Reports To: Parts Manager Location: Odessa, TX Job Overview: Cisco Equipment Rentals is seeking an experienced and customer-focused **Parts Counter Associate** to join our team. This role is responsible for assisting customers and technicians with parts inquiries, sales, and inventory management for heavy equipment. The ideal candidate will have a strong understanding of equipment parts and a commitment to delivering excellent service. Key Responsibilities: Customer Service: - Assist walk-in and call-in customers with parts inquiries and purchases. - Provide expert guidance on parts compatibility and availability. - Ensure a high level of customer satisfaction by addressing needs promptly and professionally. Parts Sales: - Promote and sell parts and accessories to customers and technicians. - Identify opportunities to upsell or cross-sell parts and services. - Process customer orders accurately and efficiently, including quotes, invoices, and payments. Inventory Management: - Maintain an organized and accurate parts inventory. - Conduct regular inventory counts and assist with stock replenishment. - Monitor parts usage trends and provide fee...