Customer Service Representative

Job description

Description Now Hiring: Customer Service Representative: Location: New Orleans, LA: Schedule : Full Time, Monday-Friday (40 hours/week) Salary Range: 17.00 - 19.00 hourly Job Summary: The Customer Service Representative serves as the primary point of contact for Lighthouse Louisiana customers, delivering exceptional service by providing accurate information, resolving issues, and ensuring a positive customer experience. This role is critical in building lasting relationships and fostering trust through effective communication and responsiveness. As a frontline team member, the Customer Service Representative works closely with internal departments to ensure seamless operations, share knowledge, and stay informed about Lighthouse Louisiana’s products and services. A strong emphasis is placed on relationship building, teamwork, and maintaining a customer-first mindset to support the organization's mission and values. JOB RESPONSIBILITIES: The Customer Service Representative will be responsible for the following core job duties: - Identify and assess customer needs to ensure high levels of satisfaction, resolving issues and complaints with professionalism and efficiency. - Provide acc...