Customer Support Specialist

Job description

Description The Role: Customer Support Specialist: Who You Are: You are equipped to be the first point of contact for customers to call and email. As a key player on a support-oriented team, you prioritize troubleshooting equipment and walking customers through diagnosing their device issues. With each customer interaction, you will deep dive into the account history to identify potential problems and educate customers on how to operate their emergency phones. You enjoy having a well-rounded knowledge base that covers a variety of equipment and processes. You’ll learn local code requirements, and how to spot phone line or power issues. You’re someone who loves taking all the pieces and helping customers solve their puzzle. Who We Are: Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years...