Reservations Agent

Job description

Company Description Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, & Sixteen Antlers Rooftop. Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that, then this opportunity to join the Reservations team could be limitless! Job Description: Handle all reservation inquiries via phone, email, and online booking platforms, ensuring a smooth and efficient experience for all guests. Provide detailed information on room types, rates, availability, and special offers, tailoring recommendations based on guest preferences. Process, modify, and confirm reservations, ensuring accuracy and adherence to hotel policies. Offer personalised services for VIP guests and special events, ensuring every detail is handled with care. Collaborate closely with the Front Desk...