Director, Enterprise Transformation & Operational Excellence

Job description

Job Description Zendesk is seeking a dynamic, results-oriented Director to lead high-priority, cross-functional enterprise transformation and process excellence initiatives that translate corporate strategy into execution-ready programs delivering measurable business impact. This role is responsible for the end-to-end planning, alignment, execution, and ongoing governance of strategic initiatives across Marketing, GTM, IT, CX, and G&A functions. The Director will engage closely with senior leaders, external partners such as private equity owners and consultants, and operational teams to drive alignment with corporate objectives and ensure successful delivery of business outcomes. Success requires strong strategic and analytical skills, exceptional communication and interpersonal effectiveness, and the ability to lead change management efforts that embed transformation as a core organizational capability. Key Responsibilities: Strategic Initiative Leadership & Cross-Functional Execution Own one or more enterprise-wide strategic transformation initiatives, partnering with senior leadership, private equity stakeholders, and third-party consultants to translate high-level corporate str...