Support/End Point Technician

Job description

Position Responsibilities: Deliver Secure Solutions & Technology (25%) – deliver project commitments to deliver new capability to support our business using the following technologies. Drive Solution Availability & Customer Service (50%) – drive to improve system performance and stability. Define/Support IT Strategy & Execution Alignment (5%) - Define and implement roadmap to evolve and improve capabilities of our platforms. Support Team Development and Continuous Improvement Culture (20%) – Seek opportunities to work across teams to continually learn and improve - Assist on defining project approach and planning for implementations - Provide input to insure execution of technical deliverables on time and on budget across all members of the team. - Manage standards and procedures related to system deployments, upgrades, and general maintenance of the environment. - Facilitate in the deliver solutions of the highest quality and on time, on budget - Deliver clear communication on approach, status, issues, and risks on a regular basis to manage stakeholder expectations. - Responsible for the lifecycle of equipment - Maintain appropriate technical documentation - Responsible for the st...