Call Center Admissions Representative - Full Time

Job description

We need hope-bringers and changemakers - because the work we all do matters. Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others. Gaudenzia's Mission: Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances. MINIMUM REQUIREMENTS: Education & Experience: Required Qualifications Required Qualifications - High school diploma or equivalent required; Associate's degree preferred - Minimum 2 years of call center or customer service experience - Strong verbal and written communication skills - Proficiency in Microsoft Office Suite and CRM systems - Experience with multi-line phone systems - Ability to maintain composure in challenging situations - Knowledge of HIPAA compliance and confidentiality requirements - Demonstrated experience meeting performance metrics in a call center environment Preferred Qualifications: - Experience in healthcare or behavioral health settings - Bilingual capabilities (Spanish/Englis...