Senior Customer Service Officer

Job description

Senior Customer Service Officer – Job Advertisement Join the team at Locality: Planning Energy (LPE) and play a key role in delivering an exceptional customer experience within a fast-growing Australian energy provider. Based in our modern Maroochydore office, this is an exciting opportunity for an experienced customer service professional who thrives in a fast-paced environment, enjoys problem solving, and is passionate about delivering outstanding service outcomes. LPE is an Australian-owned energy provider supporting embedded networks and energy solutions across residential, commercial and mixed-use communities. We pride ourselves on our collaborative culture, supportive leadership team and commitment to continuous improvement. About the Role: As a Senior Customer Service Officer, you will act as a key escalation point within the Customer Service team, supporting both customers and team members to deliver high-quality service outcomes. You will be responsible for managing complex customer enquiries, coaching and supporting team members, assisting with process improvements, and ensuring service standards and KPIs are achieved. This role is ideal for someone who enjoys mentoring o...