OPS OPERATIONS ANALYST I - 71900156

Job description

Requisition No: 872126 Agency: Department of Law Enforcement: Working Title: OPS OPERATIONS ANALYST I - 71900156 Pay Plan: Temp: Position Number: 71900156: Salary: $ 21.05/hour: Posting Closing Date: 03/20/2026: Total Compensation Estimator Tool: OPS OPERATIONS ANALYST I: INFORMATION TECHNOLOGY SERVICES: CUSTOMER SERVICE ADMINISTRATION/ CUSTOMER SUPPORT CENTER: **Open-Competitive Opportunity** POSITION SUMMARY: This position serves on the midnight shift of the FDLE Customer Support Center, as a primary point of contact for local, state, and national criminal justice agencies for managing and resolving a high volume of inquiries through a centralized helpdesk system. It provides first-level support for a wide range of issues, including technical hardware and software problems, network connectivity, and procedural questions related to complex criminal justice information systems. It also thoroughly documents all service calls and resolutions within our ITSM solution, ensuring accurate tracking and closure of all reported issues while maintaining and communicating technical information to users with a high degree of professionalism and adherence to established operational procedures....