Housekeeping Supervisor | Buffalo Marriott LECOM HARBORCENTER

Job description

Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications - Be available to work a flexible schedule, including weekends, holidays, and varied shifts. - Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. - Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. - Handle guest complaints ensuring guest satisfaction. - Train and develop team members and ensure all required training is complete according to standards. - Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. - Assist staff with their job functions to ensure optimum service to guests. - Monitor and maintain cleanliness, sanitation, and organization of assigned areas. - Perf...