Shared Services Support Officer

Job description

You put people at the heart and take pride in the impact of your work. Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations. In this role, you'll: Working as part of a team delivering high-quality customer service and operational support within a fast-paced, multi-channel contact centre environment. This role will see you responding to inbound calls, live chat, and administrative requests, providing first-contact resolution and processing standard transactions using defined procedures and digital platforms. You’ll contribute to a collaborative team culture focused on continuous improvement, knowledge sharing, and capability development. You will navigate complex enquiries and deliver efficient solutions in a dynamic environment that demands accuracy, compliance, and exceptional customer experience. For more information on this position and business unit, view the role description and information pack . About you: Your demonstrated experience in customer-centric service environments, combined with the ability to manage high-volume enquiries across m...