Service Manager

Job description

Job DetailsJob Location: Olathe, KS 66062Position Type: Full TimePurpose: The Service Manager will provide leadership in motivating service technicians while efficiently coordinating, scheduling, and managing service technicians time. The primary job of the Service Manager is to keep the pipeline filled with work. The Service Manager is responsible for managing the entire work order lifecycle from opening the work order to invoicing the customer. Additionally, the Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual will coordinate activities and cooperate with other departments of the dealership to best serve the needs of the customer and employees. They will supervise technicians and ensure an excellent customer experience. Responsibilities: Keep the pipeline filled with work, manage customer experience to exceed benchmarks Execute consistent HTI service department processes to ensure high productivity, efficiency, revenue recovery, expense control, and an outstanding customer experience Schedule and assign jobs and work areas to employees in the service department according to their skills and knowledge....