Desktop Support Specialist

Job description

Desktop Support Specialist Endpoint Operations: US Exempt Regular: Full time: Stateside Exempt 1.2: Desktop Support Specialist IT Operations: Exempt Regular 1.2: Location: Adelphi, MD (Hybrid): The Desktop Support Specialist is responsible for maintaining user uptime and improving their computing experiences through proactive remote monitoring, maintenance, and problem identification and resolution. He or she will be knowledgeable of all technologies and expected to contribute to new product features and testing. You are expected to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide in-person, hands-on assistance at the desktop level. The Desktop Support Specialist will report directly to the Sr. manager of operations and will serve as a conduit to provide feedback from team members to leadership. He or she will work with leadership and collaborate on key objectives for the team. Duties and Responsibilities: Provide on-site desktop support services for preventative, predictive, and remedial hardware/software maintenance on technology assets following Standard Operating Procedures (SOP's). Diagnose and troubleshoot applic...