Lead Patient Access Rep - FT, Evenings (3P-11:30P) - Methodist ED

Job description

Job Details Evenings 3P-11:30P & EOW (one day off per week) Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients. Job Description: Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. (Do not delete, move or over-write this statement) Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff. Keeps current on insurance tip sheets and workflow update Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols Distributes work assignments, daily: QA's a samp...