Collections Specialist I

Job description

Overview: Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to M&T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with past due accounts to arrange for payment alternatives to resolve delinquency, which reduces risk and maintains the customer relationship. Primary Responsibilities: - Initiate contact with consumer borrowers that are in the early stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions. - Document outcomes of all calls. - Accept inbound calls from various internal departments as well as customers; respond to questions regarding all Consumer products at various stages of delinquency. - Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action. - Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where...