Sr. Subject Matter Expert, Customer Experience

Job description

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications About the Role: The Senior SME is the highest individual-contributor technical role in the SME practice. This person has not just done the work — they have done it at significant scale, in complex environments, across multiple platforms, and over an extended career. They are recognizable by peers and counterparts as a domain authority. The Sr. SME handles the most technically demanding engagements: multi-workstream, multi-product-line, strategically sensitive, or high-churn-risk accounts. They are the internal escalation point within their specialty lane and a key driver of the product feedback loop at the strategic level. Engagement Co...