Supervisor Client Onboarding and Support Team

Job description

Description The Supervisor of the Client Onboarding and Support team is responsible for leading a team of employees who provide exceptional support to clients throughout their onboarding process and ongoing banking needs. This role ensures a seamless experience for clients by overseeing support activities across multiple channels, including phone queues, email, and online platforms. About Servbank: Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank. Key Responsibilities: - Supervise and mentor team members, fostering a client-focused culture and ensuring high-quality service delivery. - Serve as a player-coach by handling client support and onboarding needs directly as required, while partnering with the team to complete daily tasks, meet deadlines, and ensure...