Enrollment Advisor - School of Professional Studies

Job description

The School of Professional Studies (SPS) seeks an Enrollment Advisor to serve as the primary point of contact for student prospects across the portfolio of SPS offerings. The Enrollment Advisor’s principal responsibility is to build relationships with prospective and current students by representing SPS through telephone, email, in-person, and LMS communications, as well as providing value-add information on a robust portfolio of programs. The Enrollment Advisor will also work cohesively with other School of Professional Studies staff to assess trends in student enrollment and support student success. This is a hybrid position based on the Boston campus, with weekly onsite responsibilities. Essential Duties and Responsibilities: Customer Service (70%) - Monitor and log all inbound phone and email activity through School of Professional Studies email and primary office phone line - Serve as the initial point of contact for prospective and current students & participants, ensuring timely, accurate, and friendly support across all communication channels - Respond within 1-2 business days to all new inquiries with ongoing follow up - Respond to current student questions and provide tec...