Patient Service Representative- Privia Imaging

Job description

Company Description We are a group of providers united by our clinically integrated, high-performance network and shared belief that physician autonomy is key to improving healthcare. As a physician-led medical group, we provide the tools, talent, and technology that enable you to improve patient care and your practice’s economic outcomes. We remove administrative work to help you transition to and thrive in value-based care so you can focus on patients, not paperwork and policy. Job Description: The Patient Service Representative is the primary point of contact for our patients, managing both in-person arrivals and a high volume of telephonic inquiries. This role greets, instructs, and directs patients/visitors while maintaining professional call-handling standards. The PSR ensures clinical schedules are optimized through efficient check-in/out and proactive phone management. Essential Job Duties: Act as the primary responder for inbound calls and manage multiple phone lines with professional etiquette to ensure minimal hold times. Manage patient communications via phone, email, and patient portals to confirm appointments and answer non-clinical inquiries. Greet in-person visitors...