IT Field Engineer

Job description

Overview The Field Engineer will provide 1st, 2nd and some 3rd line support to all of our customers. The successful candidate will have a pro-active attitude and an aptitude for working with applications/systems to undertake the correct analysis, prioritisation and diagnosis, leading to the swift resolution of every issue raised. Ensuring that the customer is kept informed and advised will also be important. Though this role will be field based, they will also provide remote access support. There will be some administrative duties and tasks to be undertaken by this role Responsibilities: Key responsibilities: - To act as the main point of contact for central IT (helpdesk, infrastructure, management) for all issues and requests that require physical attendance and cannot be dealt with remotely and to take responsibility for the availability of key local services: - LAN - Telephony - Desktop support - Printers - Meeting room equipment - Receiving of logged incidents or requests from the Service Desk and dealing with these accordingly - To supplement the helpdesk team by being an available agent on the helpdesk when not attending to issues that require physical attendance, implementin...