Host - Casino

Job description

SUMMARY:  Responsible for identification, development and maintenance of all VIP guest as well as for providing a favorable gaming experience for those guests.  Provides outstanding guest service to internal and external guests. ESSENTIAL DUTIES AND RESPONSIBILITIES:  Ensure consistent high-quality service to all our team members and guests.  Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.  Evaluate and rate guests’ play to issue comps.  Maintain and manage a designated block of guests and meet established goals.  Implement programs to increase rated play in table games and slots. Communicate verbally and in writing with guests regarding available services, promotions, and special events.  Review all departmental activity with Marketing Manager.  Timely communicate all player development issues.  Facilitate communication between guests and other departments when necessary.  Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.  Must possess excellent phone etiquette...