Case Manager

Job description

Job Description: Berklee is looking for a compassionate, resourceful, and highly collaborative Case Manager to help our students navigate the complexities of health and wellness. In this student-centered role, you will be a vital link between students and the support they need to overcome barriers to their success. While this is not a clinical role, it requires the heart of a caregiver and the precision of a strategist to ensure no student falls through the cracks. At Berklee, your work directly supports the next generation of creative leaders. About the Role & Responsibilities: Reporting to the Senior Case Manager, you will work as a "navigator" for students dealing with physical and mental health challenges. You will facilitate care plans that span internal departments (like Student Affairs) and external resources (like healthcare providers and social service agencies). Key Responsibilities: - 1:1 Consultation: Meet with students via walk-ins or appointments to assist them in accessing off-campus healthcare, navigating insurance, and reaching out to community providers. - Early Alert Response: Review "health and wellness early alerts" and coordinate outreach to students who may b...