Customer Care Specialist I

Job description

Responsibilities: As a Customer Care Specialist, you will work closely with a team of your peers to ensure we are providing the highest levels of customer service that we have become known for. This role is an essential part of the Operations Team, as they provide front-line support to our clients answering inbound calls and customer support emails to resolve issues at an advanced level. Process inbound calls and email support items to the point of resolution, effectively handling customer inquiries, complaints, technical troubleshooting and requests for account information with a high-level of patience and professionalism Take ownership of assigned work items with a focus on timely resolution, providing regular and meaningful updates to invested parties, and overall client and partner satisfaction Work closely with, and in collaboration with, other departments and merchant acquirers to research and fully resolve customer issues and/or recommendations for product enhancements Adapt and effectively utilize various internal computer applications and acquirer tools to thoroughly research account inquiries, identify and prioritize relevant information, and make appropriate recommendati...