Director of Operations

Job description

Position Summary: The Director of Operations is responsible for the direction and oversight of key guest contact departments within the operations division, their managers and their team members. Core Responsibilities: * Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. * Responsible for overall budget approval authority for operational departments. * Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience. * Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns. * Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact. * Ensure guest reservation policies, standards and procedures are met. * Ensure the effective resolution if any complaints, challenges occur. * Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved. * Ensure guest check in/checks...