Enterprise Customer Success Manager

Job description

Why Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We’re under 50 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory. Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. About the Role: This is an enterprise customer-facing role focused on strategic relationship management and retention. You'll own our highest-value enterprise accounts, building systematic processes to drive adoption, retention, and a great customer experience while establishing yourself as a trusted advisor to some of the world's leading technology companies. This role requires strong relationship-building skills, commercial acumen, and experience managing complex enterprise stakeholder relationships. You'll be responsible for transforming reactive account management into proactive strat...