Technical Analyst 1-Support

Job description

Technical Solution Analyst I – Oracle Health (Federal Support) Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required. Overview: As a Technical Solution Analyst I on the Federal Aligned Support Team, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction. You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues. Key Responsibilities: - Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows - Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers - Respond to customer inquiries (technical and non-technical) via phone, em...