Spa Manager - Hotel Mandarin Oriental Ritz

Job description

Sobre nosotros Become a part of a world-class luxury spa, located in one of Madrid's leading 5-star hotels. We are searching for an experienced Quality Manager who is committed to delivering exceptional service and building a high-performing team. If you thrive in an elegant, fast-paced setting and have a vision for growth and excellence, we want to connect with you! Qué buscamos: KEY RESPONSIBILITIES: - Ensure a seamless, consistent, and exceptional wellness experience aligned with international luxury standards, including LQA (Leading Quality Assurance) and Forbes Travel Guide guidelines. - Oversee the flawless execution of treatments, rituals, and operational protocols, applying strong technical expertise in spa therapies. - Lead internal quality audits, identify areas for improvement, and ensure effective and measurable implementation of action plans. - Uphold excellence across all guest touchpoints, including personalized service for VIP guests and effective handling of guest feedback and service recovery. - Monitor and support key operational and quality KPIs, ensuring continuous alignment with business objectives. - Drive ongoing team training and development in treatment st...