Spa Concierge

Job description

Join the team at Meltspa By Hershey, a day spa located in downtown Hershey featuring a full range of spa treatments and salon services, including exclusive Hershey's dark chocolate treatments and 9 premier treatment rooms. The Spa Concierge is responsible for the reception area at the spa and assisting the entire team with the day-to-day operations. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID! Qualifications: - Properly open and close the spa each day according to Standard Operating Procedures. Accurately book, change, and cancel spa appointments. Utilize spa computers with skill and proficiency.* - Acknowledge and greet everyone who enters and leaves spa facilities. Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation. Maintain a Spa Desk Bank. Answer the phone promptly and use the guest’s name throughout the phone conversation. Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.* - Issue spa lockers, robes, and...