Supervisor, IT Service Delivery & Customer Experience

Job description

Job Overview: Reporting to the Manager, IT Services & Customer Experience, the Supervisor, IT Services & Customer Experience is responsible for the day-to-day leadership and execution of IT support operations across all High Liner Foods sites. This role serves as the primary people leader for the IT Services & Support Specialists and Coordinator, providing direct coaching, scheduling, and operational direction to ensure service delivery is consistent, timely, and aligned with defined standards. The Supervisor acts as the operational escalation point, during and after business hours, for incidents and service requests, owns end-user asset lifecycle execution, and drives standardization and continuous improvement in support processes across all locations. Essential Duties and responsibilities: - Lead and oversee day-to-day IT support operations across multiple sites, including team leadership, workload management, coaching, scheduling, and operational escalations. - Manage end-to-end IT service delivery, including incident, request, and ticket management, ensuring SLA compliance, service quality, root cause analysis, and minimal business disruption. - Administer and maintain Microsof...