Customer Success Manager (SaaS, Higher Ed)

Job description

The short version You like people. You like solving problems. You like being trusted to just get on with it . As a Customer Success Manager at Gecko, you’ll own a portfolio of college and university customers and make sure they’re genuinely successful with our platform; not just renewing, but genuinely getting value from it. You’ll build strong relationships, run renewals and expansions, support customers with day-to-day questions as part of broader account ownership, and spot opportunities before they turn into problems. You’ll be the person customers trust, and the person internally who actually knows what’s going on in their accounts. You’ll be commercially aware and comfortable owning renewals and expansion conversations, without losing sight of what’s best for the customer. Internally at Gecko, this role is called Customer Success Executive (CSE). Working pattern: This role works broadly in line with East Coast hours, so we’re looking for someone based in the Eastern or Central time zones. What you’ll actually be doing: Owning customer relationships: Being the main point of contact for a group of universities, from onboarding onwards. Getting to know your customers properly: t...