Technical Specialist

Job description

Overview When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change. In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with. The Remote Technical Specialist plays a critical role in delivering high-level technical support to clients and field teams. This position involves installing, diagnosing, and resolving hardware, software, and network-related issues without the need for an on-site visit. The Remote Technical Specialist ensures customer satisfaction by providing timely and efficient solutions while leveraging remote diagnostic tools and expertise. The chance to do somethi...