Senior Customer Success Manager
Smartly.io · New York City, New York, US
Customer Success Manager This role focuses on managing and growing a portfolio of global customers by helping them get the most value from Smartly’s platform...
Job description
Customer Success Manager This role focuses on managing and growing a portfolio of global customers by helping them get the most value from Smartly’s platform. You will partner closely with clients to improve performance, drive adoption, and align their business goals with Smartly solutions. Your work will directly influence customer outcomes, long-term partnerships, and product evolution. What You Will Do: - Manage and grow a portfolio of global customer accounts across platforms such as DV360, TikTok, YouTube, and Meta - Build strong, trust-based relationships with both operational and executive stakeholders - Drive adoption of Smartly solutions to improve customer performance, efficiency, and long-term retention - Translate customer goals into clear success plans and measurable outcomes - Partner with Product, Engineering, Creative, and Marketing teams to solve customer challenges and share insights that influence product development - Act as a consultative partner by bringing industry knowledge, platform best practices, and strategic guidance to customers - Lead commercial and strategic conversations, including business reviews, proposals, and expansion opportunities - Contribut...