Client Success Coordinator

Job description

Job DetailsJob Location: Rainbow Office - Las Vegas, NV 89107Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $47,500.00 - $75,000.00 SalaryTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceJob Purpose: The Client Success Coordinator Tier 2 role is a client-facing role that builds upon foundational communication, coordination, and service skills to include proactive account management and client relationship oversight. This role involves nurturing long-term relationships, managing key client accounts, and collaborating with internal departments to ensure clients receive maximum value from our services. The CSC 2 acts as a strategic partner to clients and a key liaison across departments to support high-touch service and retention. Key Responsibilities: Client Communication & Relationship Management Serve as the dedicated account manager for an assigned portfolio of clients, ensuring consistent, professional communication and follow-up. Proactively engage clients to identify needs, provide updates, and offer service recommendations aligned with their goals. Handle escalated client issues or complex inquiries, ensuring timely resolution and clear c...