Warranty Compliance Manager

Job description

SUMMARY Discharges warranty audit responsibilities. Reviews and monitors retailer warranty cost and repair trend reports to determine appropriate retailer candidates for warranty audits and warranty operational reviews. Manages field audit responsibility at the retailers. Resolves results of audits through closing meetings and subsequent audit chargeback process. Acts as primary contact in communicating results to Subaru of America (SOA), retailer, and regional/distributor personnel. Directs and assists in training District Parts/Service Managers (DPSMs), Customer Advocacy Department (CAD) staff, and SOA Retailer Claims personnel in this function. CORE RESPONSIBILITIES - Selects warranty audit candidates. Performs warranty field audits, which includes a thorough review of repair orders, as well as accounting, payroll, and other documentation supporting warranty claims or sales incentives. Prepares final audit reports and presents findings to retailer personnel. Reviews retailer audit appeals, prepares draft response, and presents recommendations to the warranty audit appeal committee. Writes final audit report incorporating the findings of the appeal committee. - Selects retailers...