Senior Customer Success Manager (Corporate Legal)

Job description

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Senior Customer Success Manager at iManage means… You are the owner of value and adoption for a portfolio of corporate customers, including high-profile financial services organizations. As part of an aligned account team, you translate customer business objectives into Joint Impact Plans, using data, telemetry, and customer insight to drive scalable adoption programs and clear value realization that improves Net Revenue Retention (NRR). You operate as a strategic partner, aligning stakeholders through strong governance and consistent value storytelling—turning proven outcomes into renewal confidence and responsible expansion. Across the full customer lifecycle, you will build trusted relationships, grounded in accountability, authenticity, and adaptability. You proactively identify signals, anticipate risk, and mobilize cross-functional teams, including Product, Support, Engineering...