Operations Team Manager

Job description

Job title: Operations Team Manager Department: Sopp+Sopp, Contact Centre: Location: Hybrid, Halifa x / Peterborough We’re looking for an Operations Team Manager to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. **Great career development opportunities – grow with us. About the role: Lead and develop a high-performing and engaged team to deliver best-in-class service to our customers. Provide coaching, feedback, and performance management to the team to drive excellence, innovation, and continuous improvement. Key responsibilities: - Manage team members’ performance. Set short and long term KPIs, identify rising stars and provide coaching and support to your team, including those who need extra help. - Hold regular huddles, monthly one to ones and regular check-ins with the team. Cascade key business, departmental and team messages in a timely manner and practise two-way communication. - Lead all recruitment for your team, working closely with the People Team to ensure a seamless experience for all candidates. - Collaborate with the Training Team to ensure all new starters receive a great welcome into the business an...