Front Desk Attendant

Job description

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service - Ensures that guests and members are warmly greeted and promptly assisted - Ensures incoming calls are answered in a professional and efficient manner - Ensures proper member check-in procedures are followed - Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve - Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations - Immediately reports or escalates to management any unsafe conditions or emergency situations Club Operations and Administration: - Keeps front desk and lobby neat and clean at all times - Monitors retail goals and ensures club is on track to meet and exceed assigned goals - Calls all past due members with Front Desk Representatives regarding late dues and down payments - Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club REQUIRED QUALIFICATIONS: Knowledge, skills...