Credit and Collections Manager

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose: The Regional Credit and Collection Manager is responsible for managing an Americas debtor ledger, ensuring timely collection of outstanding invoices, minimizing credit risk, and fostering strong relationships with customers and internal stakeholders. This role is critical to maintaining healthy cash flow and supporting the overall financial stability of the organization. Key Responsibilities: - Portfolio Management: Oversee a portfolio of customer accounts, ensuring prompt collection of outstanding invoices. - Team Support: Collaborate with and support an offshore collections team to achieve collection targets. - Debt Recovery: Proactively pursue overdue debts via phone, email, and written correspondence. - Customer Relations: Build and maintain strong relationships with customers to resolve payment issues effectively. - Risk Monitoring: Monitor customer accounts, identify potentia...