CMDB Platform and ITIL Process Governance Administrator

Job description

Core Responsibilities CMDB Data Stewardship & Governance: - Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies - Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management - Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness - Define and maintain governance policies, standards, and controls aligned with audit and risk expectations Platform & Process Collaboration: - Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails - Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement Metrics & Reporting: - Develop and maintain data quality metrics, dashboards, and reporting frameworks - Prepare governance insights and reporting for leadership, audit, and compliance discussions AI Platform & Process Governance: Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use Define and document AI governance guardrails, including approved d...