Royal Service Supervisor

Job description

Company Description Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. What Is In It For You: - Competitive salary and flexible benefit plans - Opportunity for commissions - Employee rates at Luxe Accor properties in North and Central America - Learning programs through our Academies - Opportunity to develop your talent and grow within our property and across the world! - Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiatives Job Description: What You Will Be Doing: - Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc. - Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel - Perform Quality Assurance Checks to identify trends and areas of opportunity - Assist with room checks and warming as required - Consistently offer professional, engaging and friendly service - Resolve guest issues and...