Service Front Door Professional

Job description

Job Req ID: 57991 Posting Date: 29/04/2026: Function: Service: Location: Belfast, London, Manchester, Leeds or Dundee About the role: As a Service Front Door Professional, you’ll play a key role in shaping how work enters the business driving consistency, transparency and better outcomes across the organisation. This is an opportunity to influence end‑to‑end processes, collaborate with senior stakeholders, and help simplify how we deliver for our customers. You’ll act as a subject matter expert and central point of entry (“Front Door”) for resource demand, bringing a deep understanding of the current front door process and a passion for continuous improvement. Working closely with key stakeholders, including operational teams, across the business, you’ll play a key role in improving how work flows into the organisation. What you’ll be doing: - Drive and maintain quality of all front door requests to ensure request is within budget and agreed timescales and all details required to recruit the correct role, grade, volume, and location are provided. - Ensures appropriate checks and balances exist within the process to ensure that KPI’s can be achieved, and requests delivered in a time...