Service Center Specialist

Job description

As a Service Center Specialist, you will be the voice of our organization supporting and retaining personal lines customers on behalf of our independent agency partners. You will deliver exceptional service, provide trusted guidance, and serve as a subject matter expert in Auto, Homeowners, and Umbrella coverage while helping customers protect what matters most. This is a great opportunity for a driven, customer-focused professional who thrives in a fast-paced environment and enjoys combining service excellence with sales success. Responsibilities: - Serve as a trusted advisor to customers and agents, answering questions on coverage, billing, premiums, and policy changes - Quote, recommend, and sell personal lines products to new and existing clients - Conduct proactive renewal reviews and identify coverage gaps - Resolve underwriting and policy issues with sound judgment - Deliver first-call resolution and an outstanding customer experience - Accurately update policy information across multiple systems - Manage a high volume of inbound and outbound calls with professionalism and efficiency - Collaborate with teammates to exceed service and sales goals Qualifications: - Active Prop...