Integrations Support Engineer

Job description

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: The Integration Support Engineer (ISE) supports existing TriumphPay client integrations. This role manages a queue of client support tickets while dedicating meaningful time to deeper investigation of integration issues. The ISE is responsible not only for responsiveness, but for developing an end-to-end understanding of integration behavior across TMS, FMS, and ERP systems. The ISE collaborates with sales, operations, sales engineering, external partners, and relationship management to resolve issues and maintain integration performance. The ISE is responsible for supporting customer issue resolution with technical expertise. Essential Duties & Responsi...