Digital Customer Experience Specialist, ecars

Job description

Position Description We are seeking a digitally focussed and customer-centric professional to shape and execute the end-to-end digital customer experience strategy of ESB’s public EV charging networks across all touchpoints. The Digital Customer Experience Specialist role combines strategic thinking, technical expertise and customer-centric skills to design and implement digital journeys that feel seamless and personalised. As the Digital Customer Experience Lead, you will set the benchmark for digital excellence, leveraging technologies, data-driven insights, and design thinking to transform how customers interact with our brand—online and on-the-go. You will monitor the operational performance of digital platforms, ensuring reliability, rapid issue resolution, and continuous improvement. ESB’s 2040 strategy Driven to Make a Difference: Net Zero by 2040 sets out a clear roadmap for ESB to achieve net zero emissions by 2040. The electrification of transport is a key pillar of this strategy – reducing the carbon impact from transport and improving air-quality. ESB builds, owns and operates a publicly available EV charging network on the island of Ireland and Great Britain to support...