Director, Strategic Planning

Job description

Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Senior Director Client Relations Executive to join our ever-evolving Client Relations team and help us unleash the potential of every business. What you’ll own as the Director Client Relations Executive - Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the Enterprise to the client and the client to the Enterprise. - Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship and retention activities. - Acts as the primary liaison for the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process. - Works to maintain and grow the client relationship while ensuring ongoing customer service. - Identifies new business opportunities and coordinates with appropriate sales personnel for opportuniti...