Sr. Account Director, Client Services

Job description

Position Summary: The Sr. Account Director, Client Services at Opensity Solutions is responsible for managing and supporting client accounts, ensuring client satisfaction and retention, and serving as the client’s commercial point of contact regarding our services. This role involves building strong client relationships, understanding their business needs, and serving as a trusted business partner to deliver technology-enabled solutions that drive client success. The role is responsible for identifying opportunities that enhance client outcomes and to expand their business relationship with Opensity. The Sr. Account Director partners closely with delivery, service, and leadership teams to ensure both commercial success and operational excellence. Salary Range: $130,000 – $150,000: Roles & Responsibilities: Client Relationship Management - Act as a key point of contact for assigned client accounts, fostering strong, trust-based working relationships with client stakeholders and executive sponsors. - Conduct regular business reviews (QBRs/MBRs) to assess performance, value delivery, and future needs, in conjunction with delivery and services teams. Ensure client satisfaction, retenti...