Technical Support Engineer

Job description

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas: Job ID: 46288: As a Technical Support Engineer, you will be responsible for analyzing and resolving technical cases while identifying root causes across diverse technologies. The primary objective is to manage support cases in accordance with service level agreements (SLA), ensuring the highest standard of service delivery for HID Global customers, particularly with respect to authentication and credential management solutions. Exceptional technical acumen and interpersonal communication skills are required, as this role entails regular interaction with senior technical and management personnel both within HID Global and with external clients. Although Sales and Professional Services teams may provide assistance, the technical support team retains ownership of each case maintaining timely updates to all stakeholders, efficiently managing major incidents, and ensuring transparent communication through to final resolution. Who are we?: HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a hig...