SMS Automation & Insights Operational Lead

Job description

What this Job Entails: You will serve as the "Strategic Shield" for the client’s telephony ecosystem, managing a team dedicated to SMS binding, traffic integrity and abuse mitigation. Scope: Uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determines methods and procedures on new assignments and may coordinate activities of other personnel. Roles and Responsibilities: Strategic Evolution : Lead the transition from manual execution to strategic evaluation, focusing on long-term program autonomy and the "Big Picture." AI Integration: Implement AI-driven strategies to identify traffic trends, predict potential abuse (e.g., "Probe Pumping"), and automate the detection of performance anomalies. Operational "Land-Grab": Proactively identify workflows currently managed by the client—such as route auditing or compliance oversight—and develop strategies to bring them under our team’s remit. Pathway Monitoring: Oversee the evolution of alerting from delayed, script-based emails to real-time, actionable publishers to ident...